Outdoor patio umbrella with aluminum frame and dark gray canopy 9 feet

1. Scope and Description of the Exchange Policy

This Exchange Policy applies to orders for furniture and home products sold by Vintageowlllc to consumers located in the United States.

Under certain circumstances, customers may request a replacement with the same item or an equivalent available product, provided that the product is new, unused, and in its original condition as delivered.

Exchange requests may generally concern the following situations:

• Damage that occurred during transportation

• Product does not conform to the order information, such as a different model or color

• Structural or functional defects that are not caused by improper use of the product

Each request will be reviewed based on the actual condition of the product received.

2. Exchange Request Period and Method

Customers may submit an exchange request within 14 days of receiving the product.

To facilitate processing, customers are advised to contact customer service as soon as possible through:

Email: info@vintageowlllc.com

The request should preferably include:

• Order number

• Product name

• Description of the issue encountered

• Photographs of the product, where available

Customer service will review the request and provide further instructions.

3. Exchange Procedure

The exchange procedure may include the following steps:

• Submission of the request by the customer

• Preliminary review of the request

• Issuance of return instructions and a prepaid return label

• Return of the product according to the instructions provided

• Receipt and inspection of the returned product (the product must be new and unused)

• Preparation and shipment of the replacement product

Logistics activities may be monitored through shipment tracking systems.

4. Exchange Return Address

Products authorized for exchange must be returned to the following address:

VINTAGE OWL LLC

10018 LOVEGRASS LN

ORLANDO, FL 32832

United States

For proper return processing, customers must use the prepaid shipping label provided by customer service, where applicable.

5. Exchange Shipping Costs

Vintageowlllc covers shipping costs for approved exchanges.

We will provide a prepaid return shipping label.

Customers are not required to pay international shipping costs for exchanges.

This policy applies to orders approved for the exchange of new and unused products.

6. Exchange Processing Times

After receipt and inspection of the returned product (new and unused):

• The exchange request is generally processed within 2 business days

• The process may include preparation, inspection, and shipment of the replacement product

• Subsequent delivery times depend on the logistics service used

7. Inspection of Returned Products

Before an exchange is confirmed, the returned product will be inspected for:

• Presence of main components and accessories

• Overall condition consistent with a new and unused product

• Original packaging in suitable condition for transportation

If the product does not meet the new and unused condition requirements, customer service will contact the customer with further information.

8. Situations That May Not Be Eligible for Exchange

An exchange may not be available in the following cases:

• Product is not in new and unused condition

• Damage directly caused by the user

• Missing essential components or accessories

• Packaging is not suitable for returning the product

• Requests submitted more than 14 days after delivery

Each situation may be evaluated individually based on the information available.

9. Information About U.S. Exchanges and Logistics

As the service operates through an e-commerce model within the United States, products must be returned to the address provided by customer service.

To facilitate the logistics process, a prepaid shipping label may be provided.

Shipments may be monitored using a tracking number.

10. Customer Support and Contact Information

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours:

• Monday to Friday

• 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

Customer service will provide assistance regarding the exchange process and available logistics information.

Applicable taxes are included in the order total where applicable.

1. Scope of the Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed by consumers located in the United States through the Vintageowlllc website for the purchase of furniture and home products.

This policy describes the conditions and procedures relating to order cancellations during the different stages of order processing, with the purpose of providing clear and transparent information about the process after purchase.

2. Conditions for Requesting Order Cancellation

Customers may request cancellation of an order in the following cases:

• The order has not yet entered the shipping stage

• The order is still undergoing administrative or logistical processing

• The order has not yet been handed over to the designated carriers responsible for delivery

If the order has already been shipped or is in transit, cancellation will no longer be available.

In such cases, customers may refer to the applicable return policy.

3. Order Processing Times

After payment confirmation, orders are generally processed within 1–3 business days.

Processing activities may include:

• Verification of order information

• Preparation and packaging of products

• Recording of shipment information in logistics systems

Cancellation requests submitted during this stage may be easier to process before shipment begins.

4. How to Request an Order Cancellation

To request an order cancellation, customers may contact customer service through:

Email: info@vintageowlllc.com

Customers are advised to include the following information:

• Order number

• Name used when placing the order

• Reason for cancellation (optional)

Customer service will verify the status of the order and provide an update as soon as reasonably possible.

5. Orders Already Shipped or in Transit

If the order has already been shipped or a logistics tracking number has been generated:

• Order cancellation may no longer be available

• The customer may request a return after delivery according to the conditions provided in the applicable return policy

• Logistics activities that have already started will continue normally

6. Refunds for Approved Cancellations

If the cancellation is approved:

• The refund will be issued through the original payment method used for the order

• The refunded amount will correspond to the amount actually paid by the customer

• Any crediting time will depend on the customer's bank, card issuer, or payment provider

Unless specific circumstances have already been communicated to the customer, cancellation fees are generally not applied before shipment.

7. Cases Where Cancellation May Not Be Available

A cancellation request may not be accepted in the following cases:

• The order is already in an advanced stage of packaging or shipment

• The order has already been handed over to the designated carrier

• Products are customized or made to order, where applicable

In such circumstances, customer service may provide additional information or alternative instructions.

8. U.S. Orders and Logistics

As the service provides shipments within the United States, order processing and shipping activities may involve domestic logistics procedures.

To increase the possibility of cancellation before shipment, customers are advised to contact customer service as soon as possible after order confirmation.

9. Costs and Financial Conditions

If cancellation is requested before shipment:

• Generally, no additional cancellation costs will apply

• Any costs already incurred for operational activities may be communicated to the customer before cancellation is confirmed

Any applicable amounts depend on the actual status of the order at the time the cancellation request is received.

Applicable taxes are included in the order total where applicable, and any refund will be handled according to the actual amount paid and the applicable cancellation and refund conditions.

10. Contact Information and Customer Support

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours:

• Monday to Friday

• 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

Customer service will provide support based on the actual status of the order.