Contact information

 

1. Scope and Purpose of the Contact Us Page

This “Contact Us” page of Vintageowlllc is dedicated to the communication needs of consumers located in the United States in connection with the online sale of furniture and home products.

Users may use the contact channels provided in the following cases:

  • Requests for information relating to product dimensions, materials, and features before purchase

  • Verification of order status and shipping information

  • Reports of delivery-related issues

  • After-sales service requests and general support

The information provided on this page is for informational purposes and identifies the official communication channels used by the website.

2. Company Information and Registration

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

The information provided above identifies the entity responsible for the commercial activities and services associated with the website.

3. Contact Information and Communication Channels

To facilitate communication with consumers in the United States, the company provides the following official contact channels:

Customers may contact customer service by email or phone for requests relating to:

  • Orders

  • Product information

  • Shipping and delivery

  • After-sales support

  • General support requests

Email may be used for documented communications relating to orders and customer service requests.

4. Customer Service Hours (Eastern Time)

Customer Service Hours:

  • Monday to Friday: 8:00 AM – 6:00 PM (Eastern Time)

  • Saturday, Sunday, and public holidays: service is not operational

Email requests may be submitted at any time.

5. Response Times and Request Management

Requests submitted by email are processed in the chronological order in which they are received.

Please contact us via email; we will respond within 24 hours.

The main categories of assistance include:

  • Product specification information

  • Order status updates

  • Delivery information

  • Management of after-sales requests

  • Support relating to services available on the website

This system is used to support the organization and tracking of customer communications.

6. Online Sales Services and Customer Communication

Vintageowlllc operates as an online store selling furniture and home products to consumers located in the United States.

To facilitate request management, customers are advised to include the following information in their communications:

  • Order number, if available

  • Product name or link to the product page

  • Detailed description of the request

Order-related communications are managed through centralized communication channels to support operational organization and consistency of information provided to customers.

Applicable taxes are included in the order total where applicable, as displayed during the applicable purchasing and checkout process.

7. Data Protection and Communication Management

Information submitted through email or telephone may be used exclusively for:

  • Customer request management

  • Order-related assistance

  • Logistics or after-sales communications

Personal information is processed in accordance with applicable U.S. federal and state privacy and data protection requirements, as well as the Privacy Policy published on the website, where applicable.