Terms of service

 

1. Scope of the Terms

These terms and conditions apply to all online services offered by Vintageowlllc to consumers located in the United States, including website browsing, order placement, payments, shipping, returns, customer service, and related activities.

Use of the website constitutes acceptance of these terms and conditions.

2. Company Information

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Customer Service Phone: +1 (850) 531-6273

Customer Service Email: info@vintageowlllc.com

Business Hours (Eastern Time):

  • Monday to Friday

  • 8:00 AM to 6:00 PM

Please contact us via email; we will respond within 24 hours.

3. Description of Services

Vintageowlllc provides online sales and delivery services for furniture and home products, including:

  • Product catalog browsing

  • Order placement

  • Online payments

  • Logistics and shipping management

  • After-sales support

  • Order-related information and assistance

4. User Requirements

Users must be at least 18 years old or use the website under the supervision of a parent or legal guardian.

Users are responsible for the use of their account and activities conducted through it.

5. Account Registration and Management

Some services may require users to register an account.

The information provided must be accurate, complete, and up to date.

Users are responsible for protecting their login credentials and must not use the website for activities that violate applicable laws or regulations.

6. Product Information

Product descriptions, technical specifications, availability, and prices displayed on the website are provided for informational purposes.

Vintageowlllc periodically updates the information published on the website. Changes in availability or unintentional differences may occur due to system updates or inventory management.

7. Order Placement

Orders must be placed through the website by completing the checkout and payment process.

Before confirming payment, users can review:

  • Product quantities

  • Prices

  • Shipping costs

  • Total order amount

8. Prices and Taxes

All prices are displayed in U.S. dollars (USD).

The prices shown during checkout include applicable taxes and any other costs indicated in the order summary.

Applicable taxes are included in the order total where applicable.

Applicable Shipping Conditions:

  • Orders of $116 or more (applicable taxes included): Free shipping

  • Orders below $116 (applicable taxes included): Fixed shipping fee of $10

9. Payment Methods

Payments are processed through external payment service providers.

Complete payment card information, including the card number and CVV code, is not stored by the website.

Users are responsible for verifying that the payment information they enter is accurate and complies with the requirements of their bank or payment provider.

10. Order Processing and Shipping

Order Processing Time:

1–3 business days

Logistics partners may include:

  • FedEx

  • UPS

  • DHL

Orders are shipped from warehouses located in the United States to the delivery address provided by the customer within the United States.

Estimated Delivery Time:

4–7 business days

Delivery times may vary depending on carrier operations, shipping volume, weather conditions, or other operational circumstances.

11. Returns and Refunds

Users may request a return within 14 days from the date the product is received, according to the conditions stated in the website's return policy.

For approved returns:

  • Return shipping costs are covered by Vintageowlllc

  • A prepaid return label is provided

  • The refund is generally processed within 2 business days after the returned product has been received and inspected

The refund is issued to the original payment method used for the purchase.

Applicable taxes included in the original order total will be handled according to the applicable refund conditions and the website's return policy.

12. Product Quality and Responsibility

Products supplied correspond to the information published on their respective product pages.

In the event of manufacturing defects or damage caused during transportation, customers may contact customer service for assistance according to the conditions set out in the website policies.

13. Privacy and Data Protection

Personal information is processed in accordance with applicable U.S. federal and state privacy and data protection requirements.

Information collected is used only for purposes related to:

  • Order management

  • Logistics

  • Payments

  • Customer service

Users may contact customer service with requests concerning their personal information.

14. Cookie Policy

The website uses necessary and functional cookies to support website functionality and user experience.

Users can manage or delete cookies through their browser settings.

Some website functions may be limited if cookies are disabled.

15. User Obligations

Users must provide accurate and complete information when registering and making purchases.

It is prohibited to use the website for activities that violate applicable laws or the rights of third parties.

16. Intellectual Property

Texts, images, trademarks, and other content displayed on the website are protected by applicable intellectual property laws.

Without authorization, users may not copy, distribute, or use such content for commercial purposes.

17. Limitation of Liability

Vintageowlllc periodically updates the information available on the website, including product descriptions and availability.

Delays or issues resulting from external circumstances, including logistics events, weather conditions, or actions of third parties, may affect order processing and shipping.

18. Applicable Law and Dispute Resolution

These terms and conditions are subject to applicable U.S. federal and state laws, including applicable consumer protection requirements.

In the event of a dispute, the parties may first attempt to resolve the matter through direct communication or other available dispute resolution procedures.

If a resolution cannot be reached, the dispute may be submitted to the appropriate authority or court with jurisdiction under applicable law.