Refund policy

 

1. Scope and Description of the Return Policy

This “14-Day Return Policy” applies to all orders for furniture and home products sold by Vintageowlllc to consumers located in the United States.

Consumers may request a return within 14 days from the date of receiving the product, without being required to provide a reason.

This policy applies exclusively to new and unused products.

The product must be returned in its original condition as delivered, without signs of use. The original packaging and all included accessories must also be retained.

2. Conditions and Timeframe for Return Requests

The consumer must submit a return request within 14 days from the date the product is delivered.

Contact for Return Requests:

Email: info@vintageowlllc.com

The information generally requested includes:

  • Order number

  • Product name

  • Description of the reason for the return, if applicable (optional)

After receiving the request, customer service will verify return eligibility and provide further instructions.

3. Return Procedure

The return procedure generally includes the following steps:

  • Submission of the return request by the customer

  • Eligibility review by customer service

  • Issuance of return instructions and a prepaid shipping label

  • Return of the product according to the instructions provided

  • Receipt and inspection of the product at the designated return location (verification that the product is new and unused)

  • Initiation of the refund process after verification

The entire process is based on traceable logistics information to facilitate shipment monitoring.

4. Return Address

Products must be returned to the following address:

VINTAGE OWL LLC

10018 LOVEGRASS LN

ORLANDO, FL 32832

United States

Customers are advised to use the return label provided by customer service and follow the packaging instructions communicated during the return process.

5. Return Shipping Costs

For returns approved under this policy:

  • Return shipping costs are covered by Vintageowlllc

  • A prepaid return shipping label is provided

  • The customer does not have to pay additional international return shipping costs

These conditions apply exclusively to returns of new and unused products that meet the requirements of this policy.

6. Refund Timing and Method

After the returned product has been received and the return condition has been verified:

  • The refund is generally processed within 2 business days after confirmation

  • The refund is issued through the original payment method used for the order

  • Actual crediting times may vary depending on the payment service provider or financial institution

Applicable taxes included in the original order total will be included in the refund where applicable, subject to the conditions of this return policy.

7. Product Inspection Criteria

The returned product will undergo a basic inspection that may include:

  • Presence of the main product components

  • Absence of signs of use

  • Condition of the original packaging

  • Compatibility with the requirements for a new and unused product

If the product does not meet the applicable requirements, customer service will contact the customer for further information.

8. Cases Not Eligible for Return

A return may not be accepted in the following cases:

  • Product is not new and unused

  • Damage caused by improper use of the product

  • Missing main components or essential accessories

  • Inadequate packaging that caused damage during transportation

  • Return request submitted more than 14 days after delivery

Each situation may be evaluated based on the actual condition of the returned product.

9. Information About U.S. Returns

As Vintageowlllc operates as an online store serving consumers in the United States, returned products must be sent to the designated return address in the United States.

To facilitate the return process, a prepaid shipping label is provided, and customers may monitor the shipment using the available tracking system.

10. Customer Support and Contact Information

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours:

  • Monday to Friday

  • 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

Customer service will provide assistance throughout the different stages of the return and refund process.