Legal notice
1. Scope and Company Information
This Legal Supplement applies to activities relating to the online sale of furniture, home products, and related accessories through the Vintageowlllc website for delivery within the United States, including order management, payments, shipping, customer support, after-sales service, and consumer-related matters.
Vintageowlllc is owned and operated by the U.S. company VINTAGE OWL LLC and provides online sales of furniture and home products to consumers in the United States.
Before placing an order, consumers can review information about products, prices, delivery conditions, payment methods, return conditions, and after-sales support through product pages, the shopping cart, the checkout page, and the applicable policies published on the website.
Company Information:
Company Name: VINTAGE OWL LLC
Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States
EIN: 88-2689594
Phone: +1 (850) 531-6273
Email: info@vintageowlllc.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
For questions relating to products, orders, payments, shipping, returns, refunds, or other services, consumers may contact us by phone or email.
Please contact us via email; we will respond within 24 hours.
2. Website Services, Products, and Order Management
Vintageowlllc sells furniture, home products, and related accessories through its website to consumers in the United States.
Products are primarily organized according to different areas of the home, including:
-
Living Room Furniture
-
Bedroom Furniture
-
Home Office Furniture
-
Bathroom Furniture
Individual product pages may provide information such as:
-
Product name
-
Dimensions
-
Materials
-
Color
-
Weight
-
Warranty period
-
Other applicable information
Consumers should refer to the information actually provided on the relevant product page.
After selecting a product, consumers can review order details in the shopping cart and on the checkout page.
Before payment, consumers can review:
-
Product quantities
-
Product prices
-
Delivery address
-
Contact information
-
Shipping charges
-
Applicable taxes
-
Final amount to be paid
Online orders must be placed through the purchasing process available on the website.
Order confirmation and the applicable processing status are determined by the information displayed on the website and any order confirmation communications provided to the consumer.
3. Payments, Prices, Shipping, and Tax-Inclusive Pricing
Product prices, shipping charges, and applicable taxes are determined based on the information displayed on product pages, in the shopping cart, and on the checkout page.
The order total may include:
-
Product prices
-
Applicable shipping charges
-
Applicable taxes
-
Other applicable costs disclosed before order confirmation
Applicable taxes are included in the order total where applicable.
Before payment, consumers can review the applicable conditions for the individual order on the checkout page and in the applicable Tax Policy published on the website.
Orders are shipped within the United States according to the shipping arrangements applicable to the order.
The delivery process may include:
-
Domestic transportation
-
Carrier processing
-
Final delivery to the address provided by the consumer
Estimated delivery times and available tracking information are provided in the applicable Shipping Policy and in the information associated with the individual order.
Actual delivery times may be affected by carrier operations, weather conditions, transportation conditions, or other external factors.
4. Consumer Cancellation, Return, and Applicable Product Rights
For online consumer transactions, cancellation and return rights are handled according to the applicable Return Policy, Order Cancellation Policy, the conditions presented before purchase, and applicable United States federal and state consumer protection laws, where applicable.
Consumers may review the applicable return conditions before placing an order.
The website's applicable 14-Day Return Policy provides that consumers may generally request a return within 14 days from the date of receiving the product, subject to the conditions stated in that policy.
The return policy generally applies to new and unused products that are returned in the required condition.
Certain products may be subject to different return conditions, including products that are customized or made according to consumer specifications, where applicable.
The applicability of any return or cancellation exception depends on the nature of the product, the order conditions, and applicable law.
When a consumer submits an eligible return or cancellation request, the return and refund are handled according to the applicable policy and the conditions of the individual order.
For large furniture items, where specific return or shipping conditions apply, the applicable conditions will be provided according to the information available for the order.
In addition to applicable return rights, consumers may have rights relating to defective, damaged, or non-conforming products under applicable U.S. federal and state laws and the conditions of the order.
If a product is damaged, defective, does not correspond to the order, or has another issue requiring assistance, consumers may submit a request to:
The request should include:
-
Order number
-
Product information
-
Description of the issue
-
Photographs or other useful documentation, when necessary
5. After-Sales Support, Complaints, and Request Procedures
In the event of issues relating to products, orders, payments, shipping, or after-sales support, consumers may first contact us by email or phone.
To facilitate review of the request, consumers are advised to provide:
-
Order number
-
Email address used for the purchase
-
Product name
-
Date and description of the issue
-
Photographs of the product, packaging, or shipping condition, when necessary
-
Other information necessary in relation to the payment or order
Consumers may use:
to submit requests relating to:
-
Return requests or applicable cancellation rights
-
Refund requests
-
Exchange requests
-
Reports of damaged or non-conforming products
-
Delivery issues
-
Payment issues
-
Other requests relating to order fulfillment
After receiving a request, the situation will be reviewed based on the order information, applicable policies, and applicable laws.
Contact Information:
Company Name: VINTAGE OWL LLC
Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States
Phone: +1 (850) 531-6273
Email: info@vintageowlllc.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
For security reasons, consumers should not send the full bank card number, CVV, PIN, or other payment security information by email when such information is not necessary to process the request.
6. Personal Data and Consumer Information
Vintageowlllc processes consumer personal information in connection with order management and customer service in accordance with applicable U.S. privacy and data protection requirements and the Privacy Policy published on the website.
During an order or customer service request, information provided by the consumer may be processed, including:
-
Name
-
Delivery address
-
Email address
-
Phone number
-
Order information
-
Other information necessary to manage the purchase
For information regarding the categories of information collected, purposes of processing, retention periods, information sharing, cookies, and other processing activities, consumers should refer to the Privacy Policy and Cookie Policy published on the website.
Where applicable under federal or state law, consumers may have rights relating to their personal information, which may include:
-
Access to personal information
-
Correction of inaccurate information
-
Request for deletion of personal information
-
Request to limit certain processing
-
Opting out of certain processing activities where applicable
-
Request for data portability where applicable
Consumers who wish to exercise applicable privacy rights may contact us through:
Requests will be handled according to applicable U.S. privacy and data protection laws and the website's Privacy Policy.
7. Applicable Law, Disputes, and Policy Updates
In the event of a dispute relating to an order, product, payment, shipment, or after-sales service, consumers may first contact us by email or phone so that the parties can communicate and review the relevant order information.
The parties may first attempt to resolve the dispute through direct communication.
If applicable law provides additional dispute resolution procedures or specific consumer rights, those rights and procedures remain available according to their applicable conditions.
Because VINTAGE OWL LLC is a U.S. company, the applicable law, jurisdiction, and dispute resolution procedures will be determined based on the specific transaction, the consumer's location, the applicable state and federal laws, and any mandatory consumer protection requirements.
This Legal Supplement and the other policies published on the website should not be interpreted as excluding or limiting any mandatory consumer rights provided by applicable law.
This Legal Supplement may be updated when there are changes to the website, business operations, applicable requirements, or related policies. Consumers are encouraged to review the published policies periodically for updated information.