Privacy policy

1. Scope of the Privacy Policy

This Privacy Policy applies to all personal data processing activities carried out by Vintageowlllc in connection with the sale of furniture and home products to consumers located in the United States.

This policy applies to information collected during:

Website browsing
Order placement
Payments
Shipment tracking
Communications with customer service

2. Company Information and Data Controller

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours (Eastern Time):

Monday to Friday
8:00 AM to 6:00 PM

Please contact us via email; we will respond within 24 hours.

3. Types of Personal Information Collected

During use of the website or the processing of orders and related services, the following information may be collected:

First and last name
Email address
Phone number
Shipping address and ZIP code
Order-related information
Information necessary for payment processing
Technical data such as IP address, browser type, and access time

Payment information is used exclusively for processing the transaction and is not stored in full by the website.

4. Methods of Data Collection

Information may be collected through:

Completion of orders on the website
Communications with customer service
Website browsing and use of available functions
Payment and shipping procedures
Technical interactions necessary for website operation

5. Purposes of Processing Personal Information

The information collected is used for the following purposes:

Processing and fulfillment of orders
Arranging shipping and delivery
Customer service and after-sales support
Managing returns, refunds, and order-related requests
Improving website functionality
Preventing unusual activity or unauthorized use of the service

6. Legal Basis and Permitted Uses of Personal Information

The processing of personal information may be based on:

Performance of the contract relating to an order
Applicable legal and tax obligations
Legitimate interests relating to service security and management
User consent, where required by applicable law

7. Payment Information Processing

During the payment process:

Payment information is processed through third-party payment service providers
Complete card numbers or CVV codes are not stored
Only information necessary to confirm the order is retained
Data transmission takes place through secure connections and encrypted systems

8. Data Retention and Security

Vintageowlllc adopts technical and organizational measures intended to protect personal information, including:

Secure transmission using SSL technology
Limited access to personal information
Use of protected management systems
Periodic security controls relating to website operations

9. Data Retention Period

Personal information is retained for the period necessary for the purposes for which it was collected and in accordance with applicable legal requirements.

In particular:

Order-related information may be retained for tax and administrative purposes
Customer service communications may be retained for support purposes
Information that is no longer necessary may be deleted or anonymized within a reasonable period

10. Sharing of Personal Information

Personal information may be shared, where necessary, with:

Logistics carriers such as FedEx, UPS, and DHL
Payment service providers
Technical and IT service providers

Third parties process personal information only for purposes related to providing and managing the requested services.

11. International Data Transfers

Because the website and its service providers may involve operations and services located in the United States and other locations, certain personal information may be processed or transferred outside the state in which the consumer resides.

Vintageowlllc adopts reasonable organizational and technical measures intended to maintain an appropriate level of protection for personal information during applicable data transfers.

12. Cookies and Tracking Technologies

The website may use cookies and similar technologies for:

Shopping cart and checkout functionality
Technical management of website functions
Analysis of website traffic and usage
Improving user experience

Users can manage cookie preferences through their browser settings.

Some website functions may be limited if cookies are disabled.

13. User Privacy Rights

Under applicable U.S. federal and state privacy and data protection laws, users may have the right to request:

Access to their personal information
Correction of inaccurate information
Deletion of information where permitted by law
Restriction or limitation of certain processing where applicable
Portability of personal information where applicable
Opt-out or objection to certain processing where applicable

Requests may be submitted using the contact information provided in this Privacy Policy.

14. Protection of Minors

The website is not intended for users under the age of 18.

If personal information from a minor is unintentionally collected, such information may be deleted within a reasonable period after the situation is verified.