Exchange Policy

1. Scope and Description of the Exchange Policy

This Exchange Policy applies to orders for furniture and home products sold by Vintageowlllc to consumers located in the United States.

Under certain circumstances, customers may request a replacement with the same item or an equivalent available product, provided that the product is new, unused, and in its original condition as delivered.

Exchange requests may generally concern the following situations:

Damage that occurred during transportation
Product does not conform to the order information, such as a different model or color
Structural or functional defects that are not caused by improper use of the product

Each request will be reviewed based on the actual condition of the product received.

2. Exchange Request Period and Method

Customers may submit an exchange request within 14 days of receiving the product.

To facilitate processing, customers are advised to contact customer service as soon as possible through:

Email: info@vintageowlllc.com

The request should preferably include:

Order number
Product name
Description of the issue encountered
Photographs of the product, where available

Customer service will review the request and provide further instructions.

3. Exchange Procedure

The exchange procedure may include the following steps:

Submission of the request by the customer
Preliminary review of the request
Issuance of return instructions and a prepaid return label
Return of the product according to the instructions provided
Receipt and inspection of the returned product (the product must be new and unused)
Preparation and shipment of the replacement product

Logistics activities may be monitored through shipment tracking systems.

4. Exchange Return Address

Products authorized for exchange must be returned to the following address:

VINTAGE OWL LLC

10018 LOVEGRASS LN

ORLANDO, FL 32832

United States

For proper return processing, customers must use the prepaid shipping label provided by customer service, where applicable.

5. Exchange Shipping Costs

Vintageowlllc covers shipping costs for approved exchanges.

We will provide a prepaid return shipping label.

Customers are not required to pay international shipping costs for exchanges.

This policy applies to orders approved for the exchange of new and unused products.

6. Exchange Processing Times

After receipt and inspection of the returned product (new and unused):

The exchange request is generally processed within 2 business days
The process may include preparation, inspection, and shipment of the replacement product
Subsequent delivery times depend on the logistics service used

7. Inspection of Returned Products

Before an exchange is confirmed, the returned product will be inspected for:

Presence of main components and accessories
Absence of damage caused by use
Overall condition consistent with a new and unused product
Original packaging in suitable condition for transportation

If the product does not meet the new and unused condition requirements, customer service will contact the customer with further information.

8. Situations That May Not Be Eligible for Exchange

An exchange may not be available in the following cases:

Product is not in new and unused condition
Damage directly caused by the user
Missing essential components or accessories
Packaging is not suitable for returning the product
Requests submitted more than 14 days after delivery

Each situation may be evaluated individually based on the information available.

9. Information About U.S. Exchanges and Logistics

As the service operates through an e-commerce model within the United States, products must be returned to the address provided by customer service.

To facilitate the logistics process, a prepaid shipping label may be provided.

Shipments may be monitored using a tracking number.

10. Customer Support and Contact Information

This website is owned by VINTAGE OWL LLC.

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours: