Shipping policy

 

1. Scope of the Shipping Policy

This “Shipping Policy” applies to all orders placed by consumers located in the United States through the Vintageowlllc website for the purchase of furniture and home products.

This policy describes the order processing procedures, shipping conditions, estimated delivery times, and logistics information applicable to purchases made through the website.

2. Delivery Area and Destination

The website provides delivery services exclusively within the United States.

The delivery address used for shipment is the address entered by the customer during the checkout process.

Customers are responsible for ensuring that the delivery information provided is complete and accurate to help avoid delays or delivery issues.

3. Order Processing Time

After payment confirmation, orders are generally processed within:

1–3 business days

During this stage, the following activities are carried out:

  • Verification of order information

  • Product preparation

  • Packaging and shipment arrangement

  • Recording of logistics information

After processing is completed, the order is handed over to the carrier for shipment.

4. Shipping Methods and Carriers

Orders are shipped from warehouses located in the United States to delivery addresses within the United States using domestic logistics services.

The carriers used may include:

  • FedEx

  • UPS

  • DHL

The logistics carrier is selected based on the type of order, delivery destination, and operational conditions available at the time of shipment.

5. Estimated Delivery Time

After shipment and acceptance by the carrier, the estimated delivery time is generally:

4–7 business days

Delivery times may vary depending on external factors, including:

  • Carrier processing procedures

  • Delivery volume

  • Weather conditions

  • Periods of high shipping volume

  • Potential transportation delays

Customers can monitor the shipment status using the tracking number provided.

6. Shipping Costs

The applicable shipping conditions are as follows:

  • Orders of $116 or more (applicable taxes included): Free shipping

  • Orders below $116 (applicable taxes included): Fixed shipping fee of $10

All applicable costs are clearly displayed on the checkout page before the customer confirms payment.

7. Delivery Process

The logistics process generally follows these steps:

  • Order and payment confirmation

  • Order processing (1–3 business days)

  • Shipment from the warehouse in the United States

  • Domestic transportation within the United States

  • Delivery to the address provided by the customer

Customers can monitor the shipment through the tracking number provided by the carrier.

8. Important Delivery Information

To facilitate delivery, customers are advised to:

  • Provide a complete and accurate delivery address

  • Provide a valid telephone number

  • Check the package and product condition upon receipt

  • Report any visible damage at the time of delivery

Incomplete or incorrect delivery information may cause delays or delivery issues.

9. Delays and Exceptional Circumstances

Delivery times may vary due to external circumstances, including:

  • Carrier processing delays

  • Holidays or periods of high shipping volume

  • Adverse weather conditions

  • Domestic transportation or logistics issues

  • Incomplete or incorrect delivery information

If assistance is required, customers may contact customer service to check the status of an order or request assistance.

10. Customer Service and Contact Information

For questions regarding shipping or order delivery, customers may contact:

Company Name: VINTAGE OWL LLC

Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States

EIN: 88-2689594

Phone: +1 (850) 531-6273

Email: info@vintageowlllc.com

Business Hours:

  • Monday to Friday

  • 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

Customer service provides assistance regarding shipping, delivery, and logistics information associated with orders.