1. Scope of the Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed by consumers located in the United States through the Vintageowlllc website for the purchase of furniture and home products.
This policy describes the conditions and procedures relating to order cancellations during the different stages of order processing, with the purpose of providing clear and transparent information about the process after purchase.
2. Conditions for Requesting Order Cancellation
Customers may request cancellation of an order in the following cases:
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The order has not yet entered the shipping stage
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The order is still undergoing administrative or logistical processing
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The order has not yet been handed over to the designated carriers responsible for delivery
If the order has already been shipped or is in transit, cancellation will no longer be available.
In such cases, customers may refer to the applicable return policy.
3. Order Processing Times
After payment confirmation, orders are generally processed within 1–3 business days.
Processing activities may include:
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Verification of order information
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Preparation and packaging of products
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Recording of shipment information in logistics systems
Cancellation requests submitted during this stage may be easier to process before shipment begins.
4. How to Request an Order Cancellation
To request an order cancellation, customers may contact customer service through:
Email: info@vintageowlllc.com
Customers are advised to include the following information:
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Order number
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Name used when placing the order
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Reason for cancellation (optional)
Customer service will verify the status of the order and provide an update as soon as reasonably possible.
5. Orders Already Shipped or in Transit
If the order has already been shipped or a logistics tracking number has been generated:
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Order cancellation may no longer be available
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The customer may request a return after delivery according to the conditions provided in the applicable return policy
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Logistics activities that have already started will continue normally
6. Refunds for Approved Cancellations
If the cancellation is approved:
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The refund will be issued through the original payment method used for the order
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The refunded amount will correspond to the amount actually paid by the customer
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Any crediting time will depend on the customer's bank, card issuer, or payment provider
Unless specific circumstances have already been communicated to the customer, cancellation fees are generally not applied before shipment.
7. Cases Where Cancellation May Not Be Available
A cancellation request may not be accepted in the following cases:
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The order is already in an advanced stage of packaging or shipment
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The order has already been handed over to the designated carrier
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Products are customized or made to order, where applicable
In such circumstances, customer service may provide additional information or alternative instructions.
8. U.S. Orders and Logistics
As the service provides shipments within the United States, order processing and shipping activities may involve domestic logistics procedures.
To increase the possibility of cancellation before shipment, customers are advised to contact customer service as soon as possible after order confirmation.
9. Costs and Financial Conditions
If cancellation is requested before shipment:
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Generally, no additional cancellation costs will apply
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Any costs already incurred for operational activities may be communicated to the customer before cancellation is confirmed
Any applicable amounts depend on the actual status of the order at the time the cancellation request is received.
Applicable taxes are included in the order total where applicable, and any refund will be handled according to the actual amount paid and the applicable cancellation and refund conditions.
10. Contact Information and Customer Support
This website is owned by VINTAGE OWL LLC.
Company Name: VINTAGE OWL LLC
Address: 10018 LOVEGRASS LN, ORLANDO, FL 32832, United States
EIN: 88-2689594
Phone: +1 (850) 531-6273
Email: info@vintageowlllc.com
Business Hours:
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Monday to Friday
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8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
Customer service will provide support based on the actual status of the order.